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KMID : 1002520150090040051
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Korean Journal of Health Service Management
2015 Volume.9 No. 4 p.51 ~ p.62
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Factors Affecting the Organizational Citizenship Behaviors of General Hospital Nurses
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임경민:Lim Gyeong-Min
정귀임:Jung Kwuy-Im
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Abstract
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Objectives : Identify the factors that affect organizational citizenship behavior of hospital nurses, and to provide a basis for developing an effective nursing workforce management system.
Methods : Participants of this study were 214 nurses serving at general hospitals located in B Metropolitan City. Data collection was performed from Oct.15th to 25th, 2014. The methods of analyzing data were ANOVA, Scheffe's-Test, Pearson's Correlation Coefficient Analysis and the Stepwise Multiple Regression Analysis according to the SPSS WIN 18.0 Program.
Results : Emotional intelligence explained 42.1% of the subjects’ organizational citizenship behaviors. This figure increased to 48.7, 51.3 and 52.3%, respectively when other three factors of job satisfaction, age and educational background were added on a one-by-one basis.
Conclusions : Considering that emotional intelligence is a critical factor in organizational citizenship behaviors, general hospitals should develop and implement education and training programs that can raise their nurses’ emotional intelligence and job satisfaction and, concomitantly, promote their organizational citizenship behaviors provided that feedbacks is provided later.
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KEYWORD
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Clinical Nurses, Emotional Intelligence, Job Satisfaction, Organizational Citizenship Behaviors
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